Frequently Asked Questions (FAQ)
Your Questions, Answered
Orders and Payments
What payment methods do you accept?
We accept a variety of payment methods, including PayPal, Payoneer, and major credit/debit cards.
Can I change or cancel my order after placing it?
Orders can be canceled or modified within 24 hours of placement. Please contact us at [email protected] as soon as possible.
Shipping
How long does shipping take?
Shipping times vary by location. Standard delivery times are:
- USA and Canada: 7–12 business days
- Europe: 7–14 business days
- Oceania: 8–14 business days
- Rest of the World: 10–20 business days
Do you offer international shipping?
Yes, we ship worldwide to most regions. Please refer to our Shipping Policy for more details.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original packaging. Please visit our Return and Refund Policy for detailed information.
How long does it take to receive my refund?
Refunds are processed within 7 business days after receiving and inspecting the returned item.
Product Information
Are your products eco-friendly?
Yes, sustainability is a core value at Vital Sway. We prioritize eco-friendly and socially responsible products.
How do I use [specific product]?
Each product includes a detailed guide or instructions for proper use. If you need additional help, feel free to contact us at [email protected].
Account and Privacy
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your orders and manage your preferences easily.
How do you protect my personal information?
We use industry-standard security measures to protect your personal data. For more information, please review our Privacy Policy.
General Questions
How can I contact you?
You can reach us via email at [email protected]. We aim to respond to all inquiries within 24 hours.
Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals.